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Identity Theft and
Fraud
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TO: Participating Financial Institutions SHAZAM has seen an increase in vishing fraud reports since 12:00 p.m. CT yesterday, February 1, 2011. Multiple reports have been from cardholders receiving automated and live telephone calls demanding account information. In at least one case, a message was left on a cardholder's telephone, asking the cardholder to call back a toll-free telephone number to enter account information. Unlike previous vishing attacks that follow a single source point or method of operation, these reports have varied widely. Some calls have referenced "Visa® debit" or MasterCard® debit"; some have referenced "your SHAZAM debit card"; and others have made no reference to an organization. Again, some have included recorded messages while others have had a live operator or callback option. One trend SHAZAM has noticed is some calls listing a "spoofed" caller identification number of 1402. These calls are fraudulent and have not been authorized by SHAZAM. Your institution may be contacted if your cardholders begin to be targeted. Please educate your customers about the fraudulent nature of these telephone calls and inform them not to release information. If your cardholders have released information because of receiving one of these calls, take appropriate action by hot carding their accounts.
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